Building and running a field service-related business can be very, very challenging. Running a small or medium-sized business with growing demand can quickly become overwhelming.
The process of estimating and bidding on a job to organizing your team, performing the work, and invoicing seems to be never-ending? You need a field service software solution, and it is not something you can avoid and remain profitable. You’re expected to be on top of your business and not under it due to inefficiencies and increased costs of doing business that can all be rectified by using modern technology.
This is why your business should consider a field service software solution like Zuper – a very simple, yet powerful and intelligent field service management software system and mobile app for small and medium businesses designed with everyone in mind – you, the owner or manager who needs to focus on growing your business, not managing spreadsheets, and getting answers from call center & dispatching support to your technicians in the field. Build better relationships with your customers by becoming more efficient in doing business with them.
Benefits of Software for Field Service Management
Field service software is a helpful tool for managing work orders and scheduling. This software helps businesses manage their workers, customers, vendors, and much more. Field service management software is the solution to manage your field workforce, and it’s a perfect tool for managing project teams and schedules – no matter how big or small the job is. The solution provides real-time information about your employees, customers, and locations.
Field service management software can help with service scheduling because it allows you to create easily understood and planned schedules for your staff. You’ll be able to see your business operations in one place and make changes as needed.
Create schedules based on time zones, so you can plan without worrying about overlapping shifts or having too many people working at once.
You can also use this software to keep track of employee locations, work hours and expenses, which can help make sure your employees are doing their jobs correctly and efficiently. It also allows you to track customer satisfaction to see how they feel about your services before leaving the shop or getting home after an appointment with one of your technicians.
Automatically assign tasks to your employees based on their skill sets and previous experience with similar tasks. This can help ensure that the right person is working the right job.
Automated Scheduling.
This function allows managers to create schedules based on whether employees are available or not. It also allows them to assign tasks based on an employee’s location or other factors like customer satisfaction scores.
Work Order Management.
Field service management software allows managers to assign work orders to specific employees or groups of employees who are responsible for completing them within a specified timeframe.
Schedule & Job Management.
Field service scheduling software allows you to create detailed work orders, assign them to team members and track their progress. You can also create automatic alerts when an employee is running late or needs help from another team member.
Customer Tracking.
With this feature, you’ll see all your customers’ information at once and follow up on them as needed. You can also send out email reminders or text messages about upcoming appointments.
Reports & Analytics.
This feature allows you to see key performance indicators helpful in improving processes and increasing productivity.
Timesheets Management.
How many times have you had to clock in and out for a job? Depending on how many locations or employees you have, you may have to do it multiple times per day for each client. Timesheets can be tracked with mobile time tracking apps.
Job Estimating.
If you don’t know what the job will cost, how can you quote it or charge it? Without estimating, you’re just guessing, leading to mistakes, and missed opportunities.
Quoting / Proposals.
When you’re making an offer to a new client, it’s helpful to have all relevant information at your fingertips. This includes quoting / proposals so that you can quickly see what others have paid and compare it with the current situation.
Data Backup.
Backups are critical for any business — especially smaller ones with limited resources — because they protect against data loss if something happens to your computer or network.
Service Dispatching.
Field service management software allows you to dispatch technicians to jobs and track their progress. It’s easy to see where your technicians are at any given moment and get them to the right place quickly. You can also set up workflows so that your customers know what stage their service request is in.
Job Invoicing.
For accurate and timely invoicing, it’s worth investing in an invoice management system instead of using Microsoft Word or Google Sheets. This will allow you to track who owes what and how much time has passed since payment was due — all vital information for running a smooth accounting department.
Customer Satisfaction.
Customers want to be kept informed about the status of their service requests, they want to know when to expect a technician at their house, and they want assurance that they’ll be satisfied with the job once it’s complete. Field service management software makes sure that you keep your customers happy by keeping them in the loop on everything going on with a particular job, whether it’s a simple fix or an extensive overhaul of their system or equipment.
Zuper Field Management Software Solutions
We’re putting an end to the pains of managing field service workflows using the top-rated field service management software. Its cloud-based software helps significantly reduce monotonous administrative tasks but still provides excellent reliability and security.
You can stop managing paper timesheets and dispatching’s; Zuper is an integrated field service management solution. The entire package is a one-stop shop for all your needs as a business owner.
Zuper is designed by a field service manager for a back-office environment and provides greater control and accountability over the complete service lifecycle. If you’re interested in checking it out, you can easily request an online demo today to see how it can benefit your business and get a free 14-day trial too on their website.