Ever since the COVID-19 pandemic, we’ve been in a state of anxiety especially when it comes to the current state of the hospitality industry. Despite things slowing down for hotels around the world, the future is looking extremely optimistic. TranquilityNET, one of the latest PMS applications to enter the market, is a remarkable piece of tech with forward-thinking in mind. Last week, we were able to give one of the beta versions of TranquilityNET a test run and while we were impressed, there’s still some work to be done.
The hotel we traveled to, which we won’t name due to a NDA between them and Tranquility Hotel Management Services, was eager to let us try their system as long as we were supervised. The first thing we noticed when we tried the beta was the ugly GUI. We know it’s all beta graphics and these things will heavily change, but it was real ugly and looked like something from Windows 2000. Despite the ugly graphics, we enjoyed navigating the system. We were able to complete a faux reservation with one of the employees and we loved how fluid it all felt. The employees seemed to enjoy using the system and had fun showing us the capabilities.
The flexibility of housekeeping management blew us away. You could quite literally assign individual housekeepers to specific rooms for specific hours in the day. They explained that the other PMS they had been using came nowhere close to TranquilityNET and that’s when we knew this was going to be a big deal for hotels everywhere. One of the employees showed me the amount of reports I could generate and I honestly felt a little overwhelmed. This feature was a little too complex for my liking.
The one thing that excited the employees the most was the ability to create a loyalty program. This hotel had always wanted to launch a loyalty program for their guests and with TranquilityNET, they finally can. Sadly, with the beta, the loyalty functionality still has some kinks, but the manager insisted that with an upcoming update in August, they can officially roll it out to guests.
Conclusion
I only spent an hour with TranquilityNET and it was only the beta version. After seeing their existing PMS system, I can see why they would want to switch. Despite being a little ugly, TranquilityNET is fast and easy to use. There are so many functions that I wanted to try but didn’t have enough time. I’m actually excited to see what the official launch of TranquilityNET brings. Hopefully it’s a lot prettier!
