Looking at the significant transformation of the IT industry and the number of Internet users, there has been an enormous demand for high-speed internet connection and reliable Internet service providers.
More and more individuals, households, and business entities lookup for unlimited internet plans and data connections for the smooth running of their business or even personal activities such as socializing, searching for information, reading blogs, browsing heavy videos, etc.
Internet Service Providers (ISP) play a central role in the development and use of the internet. Even though Internet service providers provide users with access to the internet, different consumers face different problems with ISP. One of the most common issues faced by consumers with internet service providers are:
- Inconsistent Connectivity- Internet provided by a lot of Internet Service Providers (ISP) has a considerable reliability issue due to its inconsistent connectivity. A lot of consumers have this issue ranked top among all other issues because of its nature. The internet connectivity keeps on fluctuating with time, causing fluctuation in speed as well. Connectivity and speed go parallel with each other because speed relies heavily on connectivity. Inconsistent connectivity also causes a huge impact on how people enjoy using the internet as well. If the connectivity is inconsistent and continuously fluctuating, then user experience will also be ruined, and this has also been a massive issue for the Internet service providers as well to solve this issue.
- Fluctuating Speed- Fluctuating speed is another issue that is common among users using the internet provided by different Internet service providers. Various internet service providers have different internet plans for users based on their interest, but fluctuating speed is one of the common issues faced by every consumer. As mentioned earlier speed heavily relies on the connectivity of the internet. The better connectivity, the better the speed of the internet. Download speed and Upload speed matters for users using the internet, fluctuating speed will cause a delay in both the download and upload speed. Consumers are promised for a specific internet speed based on the plan of their choice, but the speed and connectivity won’t be what is initially promised to the user. Hence speed is another issue that users commonly face.
- Late Customer Support- Late customer support is another common issue faced by almost all users who contact customer support seeking help. Customer support of most Internet service providers tend to take complaints or issues of customer’s in the form of either token given online or through telephonic calls, but they tend to provide a solution or solve the issue very late. Consumers generally have very less expectations from customer support to get help, and this has always been a huge issue for consumers.